Elegant Style – Return Policy
At Elegant Style, we want you to be completely satisfied with your fabric jewelry purchase. If for any reason you are not entirely happy with your purchase, we offer a straightforward return policy to ensure your peace of mind. Please read the following guidelines carefully:
1. Return Eligibility
- To be eligible for a return, items must be unused, in their original condition, and in the original packaging.
- Returns must be initiated within 5 days of the delivery date.
- Customized or personalized items are not eligible for return unless they arrived damaged or defective.
2. Return Process
To initiate a return, please follow these steps:
- Contact our Customer Service team at [email address] or through our Contact Us page to request a return authorization.
- Provide your order number and reason for the return.
- Once your return request is approved, we will provide you with a return authorization number and further instructions on how to proceed.
3. Return Shipping
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping method to ensure the safe return of your item.
- Elegant Style is not responsible for any items lost or damaged during the return shipping process.
4. Refunds
- Refunds will be issued to the original payment method used for the purchase.
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
5. Exchanges
- If you would like to exchange an item for a different size, color, or style, please initiate a return following the instructions above and place a new order for the desired item.
6. Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please contact our Customer Service team immediately.
- We may require photo evidence of the damaged or defective item to process your return or exchange.
7. Non-Returnable Items
- Gift cards and clearance items are non-returnable and non-refundable.
8. Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at elegantstyle8879@gmail.com or through our Contact Us page on the Website.
Thank you for choosing Elegant Style. We appreciate your business and strive to provide the best possible shopping experience for our customers.